Post 82: Critique Is An Opportunity (AKA What Can Happen When A Job Isn’t A Good Fit)

Do critical comments belong in the workplace?

This is a question I recently had to confront when my now former employer repeatedly took issue with posts I made on LinkedIn. I most recently posted regarding the Black Lives Matter movement, seeing it not as a political stance but a moral one, and therefore I could not equitably remain silent about oppression, even in “professional” spaces. I also previously posted a reflection of an experience I had in the workplace that left me frustrated and disheartened. I was careful in my wording, because there was a social media policy that I made sure not to violate, but that was not enough. HR came to me and asked me to remove the posts because they were “negative” and did not paint our client in a flattering light. 

Now, I’m not naive, I do understand the need to not bite the hand that feeds me, but it made me think…. should I, as an employee, be allowed to advocate for (in this metaphor) more nutritious food when it is available? The squeaky wheel is the one that gets the oil, after all. And calling out your employees when they share their passion for change and a craving for improvement seems a bit …problematic to me.

I will openly admit that I’m not as tactful as the company would have liked, I am blunt and score lower than average in “Agreeability” on a Big Five personality test. I care more about the things I say than what other people think of me, especially when I’m talking about things that are important to me. That did not align well with the much more mild-mannered ways of my colleagues. But when the automatic response to a bluntly worded but valid critique is silencing the critical voice for the sake of appearances —instead of addressing the issue it spoke up about— our priorities as an employee and employer are fundamentally misaligned. Cutting off voices that are raised about workplace concerns does not help the ‘appearance’ you are trying to maintain as an organization, it actually does the exact opposite. What’s more damning: admitting there is a problem so that it can be resolved, or hiding the problem and denying the presence of anything needing resolution? It’s an eerily similar dichotomy that I have seen playing out on a large scale recently: blind nationalism- saying your country is the best and can do no wrong; versus critical patriotism- loving your country, but acknowledging it has issues and striving to resolve them. One is toxic ignorance, the other is a change mindset.

But back to my original question, do critical feelings belong in a professional space? In the mind of that employer, my words had the power to infect an illusion they had built. They had negative value, they dealt damage like a weapon with a high roll in an RPG. My opinion was not complimentary, so it was dangerous by default. That is a unsustainable mindset for an organization to adopt, that can breed toxicity in the workplace.

So then what is a “nontoxic” company to do? After all, here I am pointing a finger at the wrong way to do things; so what do I think is the right way? Well, reflection and evaluation, for starters. That change mindset I mentioned earlier is a great springboard here. Look at your organization, examine your culture, are there any of the red flags Forbes listed here in your workplace? If so, what is the strategy for addressing them? Are you asking for employee input in this process? Are you listening to employee input? Critiques in general are not negative, and I hopefully won’t be the first to say that all criticism can be constructive, if you actually chose to reflect on it and implement reforms based on critical feedback.

A critique is not an insult, it is an opportunity for improvement.

I had this quote emblazoned on my wall at eye level back when I was actually working in the office, and I thoroughly stand by it. I will be putting it up wherever I end up working next. Because I want to know when I am wrong! I will inevitably be wrong, likely quite often, and when I am, I want to be called out. You can’t address gaps in knowledge if you aren’t aware they even exist. I’m not arrogant enough to assume I will be shooting a bullseye every time, or even most of the time. That’s why I want people who are smarter than I am to correct me when I miss the mark, so that next time my aim will be a little bit better. That wasn’t how my company operated though. There wasn’t feedback (good or bad) in real time. Issues were recorded to be addressed later, not in the moment or even at regular intervals. There wasn’t a channel for that valuable two-way conversation.

One of the most frustrating things about the workplace incident I first posted about was that I identified my concerns directly and in-person before posting. I offered thoughtful suggestions that could be implemented to improve the situation in the future, but my advice fell on deaf ears; leadership was not interested in changing something that “wasn’t broken” and that’s exactly what creates a toxic workplace. Employees who identify problems and enthusiastically offer solutions but are ignored…will not stay enthusiastic for very long. They will either give up and become bitter, or they will leave. Because it is a fight they can never win, and I don’t know about you, but I don’t like impossible odds. I need a fighting chance; most employees do. So I left. It wasn’t the way I wanted to leave, and I have to come to terms with that. But it was mutual, because at the end of the day, I didn’t fit in a space where a soft tone of voice was more important than progress. Movers and Shakers get called that because they rock the boat, and now I know: I need to find a place where people aren’t afraid of making a few waves.

Post 80: Hurry Up and Wait

Part of the process of improvement can sometimes, paradoxically, be a period of no progress.

There are moments in life when the best thing you can do is…nothing.

Maybe you put your career on hold because of an unexpected family emergency (or brand new family member, I get it, childcare is crazy expensive). Maybe you took a break from school to focus on your mental health. Maybe you stepped away from an emotionally exhausting friendship to relearn empathy. And recharging from a draining stretch at work can be essential to avoiding the very legitimate threat of burnout which has been shown in studies to impact productivity and creativity.

Taking a moment to step back, stand still, and evaluate movement towards your goals can also be vital to maintaining motivation and adjusting your strategies as needed.

Western, and particularly American culture can definitely demonize people who actually take breaks when they need them because “you just have to try harder” and I think that is a w i d e  l o a d of utter bullshit. We are all workaholics. We were taught that the road to success is traveled by gritting your teeth and hiking more miles than you thought you could, on tired, sore feet. The learned tactic is just put your head down and #PowerThroughIt. Everyone loves to show how “on the grind” they are… even as it’s grinding away their passion, energy, and human dignity. And the worst part? It’s a lie. Meritocracy is a fallacy and the system is rigged. If I had a dollar for every “self-made” millionaire who actually inherited their fortune (along with the privilege of being ignorant enough to truly believe they made their own way), I would be well on my way to being as wealthy as they are.

Because the hard truth is: working harder is not always the answer— or even an option. The American Dream is a powerful narrative, but people old enough to remember living through any number of recent crises know that it is fake. Owning a house is a poor measure of success when the cost of housing has so far exceeded the rate of wage increases in the last decade. We are, of course, bound to fail —the bar has been set impossibly high. Our grandparents —and maybe even our parents– had far fewer hurdles, and often times subsidized help, yet we are somehow expected to easily achieve the same level of success? Lazy is the last word I would use to describe my age group, and yet we are looked down upon because we have inherited a rigged game that we are expected to play and somehow win. We should try instead to focus on pursuing fulfillment, rather than someone else’s definition of victory.

Now, I can tell you firsthand that when you’re desperate for change, the quiet torture of pausing can be quite maddening. Rest can feel more draining than work when you’re anxious to make progress. Waiting is stressful! But frankly, patience is a vital skill that we could probably all benefit from attempting more often. I’m not saying it’s an easy undertaking. Some days I feel like a zen master; others, a bored and inattentive 8-year-old. Patience requires practice, like any other character trait worth having.

So take a moment, stop and catch your breath. Maybe just spend a day “buffering”  if you can, and remind yourself why you bother in the first place. Good things will come to those who wait.

Post 73: Level Up

As graduation looms ever closer (11 D A Y S) I’ve been thinking more about my goals for post-grad. I have some great aspirational goals like fluency in French (25% so far!), traveling to at least one country not on this continent in the next five years, and (finally) learning to drive. I also have some financial goals like paying back my student loans as quickly as possible (very reasonable, I’m lucky to not have a ton of debt) and building myself a safety net/emergency fund (I’m about 1/3 of the way there already, yay). And finally, a somewhat cheesy personal goal: I want to finally meet my measure of adulthood, pet ownership. Yeah yeah, I know adulthood is such an objective and arbitrary standard. And what even really qualifies me to be an adult? I don’t quite know anymore, but a long-time dream of mine is to be the loving person of a French bulldog. I love dogs and I want to be a responsible owner, which means I am waiting until I have the time, money, and environment needed to make sure my dream dog will be well cared for.

The one thing all these goals have in common, besides being actually realistic, is that I am actively taking steps towards achieving them. Even if I’ve only done so by making a list of things I need to do to get closer to that goal (take passport photos, get passport, research destinations, find cheap airfare), I am always taking steps to actually accomplish the things I want to do. Because that’s the thing about goals; they’re pointless if all they become is a list of quickly forgotten New Year’s resolutions. If you have dreams, chase them! Don’t just wish for all the amazing things you want in life, work towards them. Maybe that means spending thirty minutes every day practicing conjugations, maybe that means emailing seventeen job listings every week, maybe that even means living like a college student two years into the ‘real world’ so that you can pay off your student loans in less than ten years. Then you can travel without guilt about the debts you could be paying off instead.

Honestly though, having goals isn’t some shtick so I can be better-than-thou, I do this to stay sane. I’m moving towards specific, realistic, tangible goals so that I don’t feel like I’m stagnating. I focus on my goals like milestones on the horizon. They are my point of reference that let me know I’m actually moving forward. My greatest fear is getting stuck in a rut and never getting out of it. Like that infuriating level of some video game that you can never beat and so you get trapped, unable to move on. That’s my nightmare in the game of life. A dead end job. Insurmountable debt. Failure. Those are things that keep me up at night, and straight up scare the shit out of me. So I make lists. I scratch things off and know that I’m making progress. I have my dreams to beat back the nightmares. And I follow them to outrun the fear. Don’t let your dreams slip away. Don’t let the fear win. Figure out what you want and go for it because, to quote Post 62:

“If not now, when?”

Post 68: Food for Thought

I’ve always hated it when I went to teachers or supervisors with an issue, like an underperforming coworker or project partner, and they said something like “you’ll just have to make it work.” I have a professor this semester and one of her favorite sayings is “experience is what you get when you don’t get what you want.” Which, yes, sure it’s true but ERG, is it frustrating. My responsibility shouldn’t always include picking up someone else’s slack. That’s crazy unfair. And I won’t try to imply that others don’t have difficulties of their own, each person has their own struggles that play into what they can accomplish and even I have certain odds stacked against me that make what I do a particular accomplishment. I struggle every day managing my ADHD, I am currently unmedicated and it is a never ending challenge to self regulate. I come from a poor family with a single income. I work full time and pay all my own bills. But none of these stop people from depending on me. I still have obligations and responsibilities. I still do good work, sometimes better work than most.

I’ve never gotten the chance to take the easy path, so I often find myself angry at those who did and fail to realize just how easy they have it. It’s unfair, but they don’t see the inequality because they are on the side with the greener grass, that’s how privilege works. I’ve had to fight for my place in the world and because of that I am envious of the people who haven’t.

At the same time though, my path has taught me so many valuable things. Privilege breeds happy but lazy people, satisfied with how things are and will remain. They do not react well to change or challenge, and I am glad that is not me. I got a tattoo last year of a skeleton key to remind myself that I don’t have to wait for opportunity to knock, I can open my own doors. I try harder because I have to. I can’t stand to be stationary, I crave change and growth, I’m constantly seeking to learn and experience new things. I’ve heard this described as a sort of hunger and I agree. It is as basic a need as sustenance, this drive to find purpose and meaning, to better myself and the world. And maybe that means I’m never satisfied but I’ve come to realize a powerful truth: I’d rather be hungry than happy. Happy means content. But it also means idle, inert. Static is death, especially in this field. Keeping up with constantly dynamic trends is the key to powerful and successful advertising. Discovery of new, exciting things is what makes me feel alive—joyful, even—but not necessarily happy. I am blissful on a beautiful day, I am energized by a new project or idea, I am inspired by seeing my friends do amazing work, I feel like I truly matter when I improve the life or day or mood of someone else. All of these are better than just being “happy.”

I’m not happy. I don’t want to be happy. I want to be tired and proud and hungry. I need that drive to make awesome things that keep me up late at night. I need that urge to do more, do it over, do it better. It is who I am, it is all the things I hunger to be.

Good thing it’s lunch time.

Post 44: Big Idea: Train of Thought

All aboard! Let’s try this two minute activity.

So doing a sort of stream-of-consciousness thinking session, forcing myself to just sit, not write or wander or fidget, actually works wonders. It dug up an old idea I never used and had basically forgotten about. Okay, so we’ve probably all seen at least a few of the advertisements mocking the new iPhone 6 bending, and some of them are pretty great. The incident even prompted a trending hashtag on Twitter, “#bendgate.”

 

 

Everyone was quick to get in on the joke, even companies that had nothing to do with phones. And who could blame them? Ads that take advantage of pop culture are very successful during the time that they’re relevant, and if they can poke fun at the shortcomings of another brand, even better.

Thus my idea: make fun of smart cars and advertise Beetles at the same time. I had this gem during a class activity using figurative language and kind of ran with it.

It’s like a smart car for regular sized people. Smarter than a smart car, because you can still move your legs. Do your part for the planet without feeling like a sardine.
And my personal favorite:
127213_little_tikes_cozy_coupe_

 These could be a whole series of print ads that are snarky, irreverent, and very VW. It also focuses on the value of VW, but the fact that it still provides comfort and motoring pleasure. Now that’s innovative.

Post 46: The Spread of Ideas

Something I struggle with is sharing my ideas. I equal parts want to take full credit for them and don’t want to show them to anyone and be vulnerable which really ends up getting me nowhere. What right can I claim to ideas that I never put out there? And what’s more, I’ll never improve if I don’t put myself in a position to receive feedback and collaborate. In the same way that running with people who are in better shape than you helps you improve, so working with more artistic or creative people than yourself develops your own creativity.

So then, am I in some way obligated to share my ideas so that others have the opportunity to improve themselves, and even build off of my ideas? What if “intellectual property” is killing collaborative ideas?

That’s where the theory of the “collective brain” comes in. It says we are all neurons and working together will get us places we can’t even dream of but if we doggedly claim innovations and concepts as “belonging” to anyone, we aren’t going to get anywhere. Patent laws are supposed to promote the progress of useful arts but they have become one of the major roadblocks for technological innovation because people are taking credit for things like ‘swiping to unlock’. Come on now, that isn’t promoting anything.

And how does any of this relate to VW?

Well if you remember the post about all ‘new’ ideas being remixes of preexisting material, you’d know that this discussion is sort of irrelevant. I fancy myself original and creative but chances are, everything I come up with has been done at least once before, if not over and over throughout the history of humanity. Maybe I did actually manage to add something new to it, give it a different spin; at least I hope so, but really we only want to think we’re special..

“Original”

A super quirky guy (dyed, edgy hair, tattoos, hip clothes) buys a used car. It has weird bumper stickers on it, a funky colored steering wheel cover, fuzzy dice on the mirror, the list goes on. He hates all of it so he throws out the dice, peels off the stickers, removes the wheel cover, and is satisfied. For a while. But little by little he finds his own personality becoming part of the car. He adds ‘save the earth’ bumper stickers, puts a dreamcatcher on the rearview mirror, and buys all natural fiber seat covers. One day he looks at the car and realizes that he has come full circle and he laughs, then gets in and drives off.
“VW, make it yours.”

Eh. It’s not terrible. It throws enduring value in there, sort of subliminally, there’s definitely some motoring pleasure, and while there isn’t much in regard to playing up innovative design, two out of three’s not bad.

Post 50: Tell Stories: Chasing My Muse

Here’s a bit of four minute thinking (which really ended up being twenty-ish minute thinking). the topic: chasing your muse (as inspired by yet another TED talk).

There’s a guy, young, attractive, but obviously stressed. He’s sitting at an outdoor cafe with a cup of coffee working on something and looks at his watch and makes a worried face. He has a notebook/sketchbook open and he’s obviously struggling with something. He glances up from his work and sees a beautiful woman in an ethereal dress looking at him from down the block. He hurries to gather up his stuff and leave as she is going around the corner. He gets up and goes after her but as he rounds the corner, she throws a smile at him and goes into a museum (ironic, I know). He chases after her and we see quick flip shots akin to the typical “Where are you, Scooby Doo?” chase scene with everyone going in and out of doors in a hallway etc. only in a building full of art. She eventually leaves and he follows her, wandering past lots of people on a crowded sidewalk, following glimpses of her the whole way. Eventually he stops and ends up sitting down to lunch with a friend. We see him explain but can’t hear the words. He gestures indicating his frustration and just how close he’s gotten before the muse eludes him again. The friend nods and listens, then talks for a bit himself. They get into a passionate discussion over their forgotten food and suddenly the camera pans to a previously unoccupied chair at their lunch table, now with the ethereal woman sitting in it smiling. She reaches out and touches his hand and then vanishes. At that moment he has a visible breakthrough. He yanks out his notebook and starts working furiously, thanks his friend, and rushes out. We see him working later that day, bringing his now complete idea to life. (And insert VW plug here?)

I like this idea as an idea, but it doesn’t actually relate to the brand, really. Sure there’s some innovation, and it could be a great thing, but it wouldn’t be a good ad because you wouldn’t know what product it’s selling or what brand it represents. You’d watch it and say “Wow! That’s awesome!” and then forget what brand it’s about. There’s actually an ad (the whole campaign is good, really) by GE about ideas that’s really powerful and also a great ad because you can still remember who the ad is about.

Post 31: Creativity: Working Out

A few months ago I said that creativity was more like an old fashioned water pump than a faucet and that metaphor still holds very true. You can’t just become creative on demand, you have to practice (which is basically the whole point of this class). And like an old fashioned spigot, ill-use makes it harder to get the creative flow going again. Likewise, regular use oils the gears and makes things flow much more smoothly. I’ve been struggling with what I can only describe as rust in this metaphor. I put off and put off posts and I now have looming mass of work I have to catch up on by the deadline. It’s not a fun feeling. Procrastination only adds to the overwhelming feeling of having too much to do. So how should one who has neglected things for too long go about being creative on a regular basis again? Easy: start. The hardest part is really the easiest thing. Just starting somewhere, anywhere really, reorganizes that big scary impossible task into manageable steps. Losing weight is as easy as going to the gym that first morning because if you can do it, if you can get out of bed that first day, every day after that becomes possible. So anyway, here is me ‘working out’:

Premise: What if no one drove cars any more? How would VW convince people to?

Possiblities:

  • Create/recall the emotional attachment between people and their cars. (“Your car misses you.” *sad love song* As the car stares forlornly at closed garage door.)
  • Nostalgia: “remember the good old days when the journey was the best part of the trip? When free time on a long car ride meant a chance to catch up or just relax. Uninhibited because no one can fault you for not being productive while you’re driving. Time to just sit and think, listen to music, or read a book (so long as you aren’t the one driving, that is.).
  • Economy. “Going somewhere in a group? Well you can carpool! This way you’ll all arrive at the same time, together!”
  • Luxury. Sit back, relax, let the world wiz by at a charming 65 mph as you sip chardonnay and listen to old classics like “All About That Bass” and “Anaconda”. VW cars: the ultimate luxury throwback.

Why would you choose to drive if you didn’t need to drive? (Something else to explore: why wouldn’t you need to drive?..what if super powers were real and everyone could get places like that?)

  • Privacy. Nobody there to judge you for blasting NSYNC in the privacy of your own vehicle.
  • Comfort. Ditto goes for wanting to turn on the seat warmer when it’s seventy degrees outside.
  • Pleasure. Maybe driving is fun for you. Or soothing. Therapeutic even.

I need to just pick one of these and go with it but none of them really speaks to me. Whatever, going with the very first idea: “Your car misses you.” Actually, I had this idea yesterday and I just saw something today when I was researching another post that totally relates.

Funny that I happened to stumble upon this after thinking of something so similar. The copy is really hard to read but it’s basically a cinderella story about the enduring value of the ‘ugly’ VW in the picture as opposed to a better loved “big beautiful chariot” that didn’t last as long. I was actually thinking more along the lines of a car missing its owner because they stopped driving for whatever reason, be it that parking was a hassle, public transit was more convenient, biking was healthier and better for the planet, whatever. I didn’t even think about the VW getting replaced by a ‘better’ car.

A forlorn song about forgotten love plays in the back ground. We see an older gentleman pull the car into the garage and get out slowly, lock the doors, and walk inside. Time goes by. We see a time lapse of the car sitting neglected, aging, gathering dust as stuff accumulates around it in the garage. Eventually someone throws a canvas car cover over it and the screen goes dark. The song winds down in blackness. Then the cover gets thrown off. The first few notes of a happy song play, we see a young man cleaning, first the garage, then the car, polishing and cleaning, checking the tires. Finally, he gets in and starts her up. She rumbles then hums and he pulls out of the driveway and into the street with a smile on his face. We see a flashback of the same street, the trees much smaller, and a small boy in the passenger’s seat peeking over the dashboard, and an older man driving and smiling down at him. Fade out.
“VW, Just as good as you remember.”

Post 28: No Directive: Creativity

Wikipedia defines creativity as “a phenomenon whereby something new and in some way valuable is created (such as an idea, a joke, a literary work, painting or musical composition, a solution, an invention etc).” Okay, great. So how do we do it? Well that’s the tricky part, no one really knows. Alright, maybe that’s not entirely true, we do know some of it. We know that ideas are formed when new neuronal pathways are formed in the brain. We know being around other creative people can help. We have some pieces of the puzzle.

I was watching a TED talk the other day about creativity (I watched the whole series, actually) and not only did I learn a lot from it, but it also gave me a bunch of ideas. The speaker proposed that there is no such thing as a new idea, that everything is just a remix. He said that creativity consists of copying, transforming, and combining preexisting material. I relate to this so much because of how I go about gathering experiences in order to mold ideas. I see the things I come up with as new creations, but the raw materials I used are sometimes clearly visible. I am a mashup-maker. A curator of creativity. So in light of this acknowledgement, I’m going to make a mashup, a remix. I jotted down this idea awhile back and never did anything with it really but it it’s a fairly decent concept: a series of print ads in different art styles, preferably iconic like Picasso abstraction, pop art, etc. This could even tie into the mural idea as they could totally be both print ads and street art. I did a Picasso-ish one to show what I meant, but this could be neverendingly awesome. Do a creepy Tim Burton-esque one around Halloween, a Norman Rockwell around Christmas, the potential is overwhelming. For now, this is the one within my artistic breadth:

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Post 30: Creativity: Focus

Distractions will be the death of me.

Things that keep me from doing what I should: Watching TV. Reading. My phone. I get sucked into shows and stories and forget about everything else. I stop doing whatever I’m doing to check my phone every two minutes. It’s incessant and pervasive now how much I’m on my phone. I do it without even thinking. I think I need to disconnect, just “unplug” for a day. I find myself obsessively checking my phone and my social media more and more recently (as I interrupt this sentence to look at a Snapchat) so maybe forcing myself to disconnect from those distractions will help me reset my mindset. No one needs to get in touch with me so urgently that I can’t turn off my devices for one day. I might even find myself with *gasp* some free time when every spare moment isn’t being used to look at my phone.

I’m also a fairly disorganized person. Okay, if I’m being completely honest, I’m a total scatterbrain. I struggle with ADHD which causes infinite frustration and extreme forgetfulness. I leave important items everywhere, have the hardest time with names (great at recognizing faces though), and I’m constantly forgetting about deadlines and assignments. My head is always in 100 different places and I have an incredibly hard time focusing on a single task long enough to get much done. So the little things slip through the cracks and the big things never get finished. I have developed ways to manage my own chaos, for one I write lists. They help me remember things. Another thing that I do is follow a basic set of rules. It’s something of a moral code, something of a maxim, but mostly it’s just another list. My way of organizing how I choose to live my life. I’m not going to write the whole thing here because some of those rules are really personal, some are just silly reminders to myself, but mostly it’s just common sense (even though sense isn’t all that common anymore).

It’s kind of funny that this is a post about focus and I keep getting off topic. Focus. I have a hard time with these posts for that very reason: I can’t focus. I’ll start one and get ideas for others, start researching and get totally off track, or just run out of steam. I’m so glad everyone else in the world is not like me or nothing would ever get done. Hurm, there’s an idea. Like how Nike is ‘just do it’, what if VW helps you ‘get it done’? Or something..

Playing with the recalled concept of this older ad:

Let’s do a humorous twist on a timeline and play the “what if?” game with VW:

What if everyone gave up when things got hard? What if things just didn’t work out?

What if the Wright Brothers had stopped trying after the first six failures?
What if Lewis and Clark had given up halfway to the Pacific?
What if Columbus had turned back when his crew wanted to?
What if Amelia Earhart had decided that the Atlantic was just to dangerous to fly across alone?
What if Paul Revere’s horse had gotten a broken leg?

None of those things happened, and they won’t have to now because VW gets you there. 

I don’t know that this idea fully encompasses any of the brand values but it sort of touches on enduring value and there’s a little innovation mixed in with the making of history. There’s something here but I just don’t feel like it’s done.